A praise-based feedback loop, built
for multi-site hospitality
There is nothing else like OneTap! A simple, effective way to capture precise customer sentiment, and build a positive culture of continuous improvement among remote hospitality teams
Its also a Human Resource Management tool informed by live customer sentiment, that provides Ops Managers with oversight across every team in their network 24/7. Here’s how it works.
The collection point matters … A LOT!
It’s a non-sense to collect customer feedback from the POS area of hospitality venues. Only exit lanes let customers express accurate sentiment about their whole experience.
Data integrity is vital too
Open feedback systems gather pranks, cranks and multiple inputs that cloud the view of the true customer sentiment. AI can remove some of it, but only real people can expertly clean the feedback to assure data integrity.
Accountability for everyone — 24/7
We map feedback to your roster to make Managers, Shift Leaders and every team member accountable for their contribution to the customer experience. Time stamps link feedback to your CCTV footage to make this system bulletproof, there are no blind spots.
Praise-based continuous improvement
Most customers leave praiseful feedback, so we analyse positive feedback to identify good performance and encourage more of it through acknowledgement and praise. Your stars will shine. Your teams will love it.
Productivity lens
Teams work hardest during peaks, so we analyse customer sentiment through a productivity lens in 15 minute segments, which has also proven to fine-tune rosters and help reduce labour costs.
Turn key and risk free
We do everything from supply the kiosks, to manage the software and write your reports. There is no set-up cost or lock-in contract, that’s our risk-reversal guarantee.
Engaging OneTap is a cash-flow positive decision, because our Productivity Lens feature will help you save much more than OneTap costs. Find out how, book your demo now.
Ready to turn customer feedback into a competitive advantage?
Book a demo to see how OneTap can make your multi-site business become stronger and more profitable.
There is nothing else like OneTap Feedback
Precise feedback
Continuous Improvement
Praise-based culture
Cash-flow positive
It’s more than software. Its a service, locally supported by multi-site hospo veterans.